All 911 calls then are answered by that company until your units are back in the area. For example of Zone 2 is "ABC ambulance company" who only has one unit available and the hospital calls in a stat transfer, then a unit from "XYZ ambulance company" from Zone 1 will move up into your zone even though they are a different company.
If the area has low levels, move up units are immediately started from a different company so the stat transfer can be taken without delay. If the call is "STAT" then the closest unit goes as long as there is still another unit in the area that can handle 911 calls. If the transfer is non stat, then the hospital's preferred company will get the call and the call will be held indefinitely. Even IFTs are called into the county emergency medical dispatch center as the individual companies are not allowed to have the own dispatch. In my county, there is a central dispatch for all the companies. A truthful ETA allows for better decision-making and contracts to be kept. all because the hospital got truthful ETAs.ĭoesn't matter if the transfer is STAT or not. That's more labs or diagnostic studies that could be done, that's telemed consults that could be done, all things that might just speed things up on the receiving end. That's time to start and finish a couple of antibiotics when you only have 1 line available. If I knew a company could provide transport in 2.5 hours (truthfully) instead of that same 20 minute ETA that's been quoted to me 6 times now, there are things I might be able to do in those 2.5 hours that I would have held off doing because I was expecting a unit 110 minutes ago that never showed up because I was repeatedly told "20 minutes" or whatever. It is unbelievably frustrating to need to transfer a patient to another facility and be unable to because your contracted transport providers aren't capable of providing transport.
if a company's dispatch center repeatedly gives an ETA that clearly is not truthful, the hospital will eventually call a provider that can give an ETA and stick to it.
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